1. What is the aim of the exercise?

The aim of the registration exercise is to enable the telecom operators identify mobile phone users
with their numbers.

2. Will my calls be monitored?

No. The aim of the exercise is not to monitor mobile phone users but to be able to identify users.

3. If you lose your chip/phone, will this registration help you retrieve all the data that was on it before (especially contacts)?

No. You will not be able to retrieve all the information on the SIM card but you can retain your number.

4. Will someone listen in on my conversations?

No. The purpose of the exercise is only to enable the telecom operators to tell who uses a particular number or
who a number is registered to. The NCA does not have the capability of listening in to calls on any network.

5. Do I have to pay to register?

No. Registration is absolutely free for users. All cost pertaining to the registration is to be borne by the operators and the NCA.

6. Can I register multiple chips?

Yes. If you own multiple chips, you can register all with their respective telecom operator.

7. What is the registration procedure?

Go to any registration centre with a valid national ID and the registration assistant confirm your identity. He/She will then
take your details and enter them into the registration form.

8. Where can I register my number?

Registration will go on in all telecom operator’s customer care centers or any designated registration booth set up by the operators.

9. If I have more than one number, can I register all?

Yes. Anyone with more than one mobile number can register all his/her numbers with their respective operators.

10. Can anyone listen into my phone conversations because I registered my number?

No. The registration exercise is only to provide identities to mobile numbers but does not give anyone the ability to listen in on
someone’s conversation.

11. Where is the data going to be kept?

The data is to be kept by the telecom operators in a secure and confidential manner.

12. Won't we have to stand in long queues to register?

The process will go on for a long time and there will be many registration centers so as to minimize queues at the registration centers.

13. How do you verify the details a person presents, especially those pertaining to work information and address?

The object of the registration is to obtain an identity for the number and since it is for the benefit of the user, it is advisable
that only accurate information should be presented to the registration assistant.

14. What if you're already registered? Must you register again?

No. That would mean your details are already with the operators so there is no need to register again but you can always go and cross
check just to be sure.

15. What about roaming calls? How do we register such SIMs/users?

For roaming customers, all you need to do is to submit your passport to any of the registration centers and your number will be registered
on the local network.

16. Why is the registration important now? Why was it not done in the previous administration?

The modalities for the registration process started a while back with the NCA being the lead agency in collaboration with the telecom operators.
We are only now getting to the implementation stage.

17. Shouldn't SIM cards be sold only at the Service centres of the phone companies?

No. After June 30,2010, all SIM cards sold by vendors would not be activated until the number is registered with their respective operator.

18. Can the information I present when registering one chip be transferred to other Service Providers I subscribe to or must I go to each
Service Provider's office and repeat the registration process?

When Mobile Number Portability (MNP) is implemented, those details would be made known to the general public

19. Will more service centres be set up?

Registration centers will be set up to augment the service centers and to assist with the registration of users.

20. Can someone register for me?

In case you cannot do the registration, someone else can register the SIM in his/her name but the person will be responsible for your
number so register for only people you can vouch for.

21. Is this exercise going to decrease the charges of Service Providers?

The registration exercise is not going to affect the way the telecom operators operate.

22. Who do you report stolen chips/phones to?

In case your mobile phone or chip is stolen, you must report immediately to the police and if your number is registered, also to your
service provide so that your number can be deactivated.

23. If I sell SIM cards, won't this exercise put me out of business?

No. From 1st July, 2010, the pre-activated SIM cards you are selling now will only be replaced by non-activated SIM cards so anyone
who purchases a SIM from you will have to register the SIM before it can be used to make or receive calls.

24. How safe will the records be?

The records will be kept in a secure and confidential manner by the telecom operators.

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