
QoS Monitoring Reports
In pursuance of the mandate of the Authority to ensure fair competition and protect the consumer, Quality of Service (QoS) obligations have been outlined in Annex D1 and D2 of the cellular mobile licence.
These obligations are monitored and enforced through consumer oriented methodologies:
Monthly Operator reports
The daily busy hour conditions for the radio network and each interconnect route among all Operators are reported by a common template with definitions to each parameter. This enables the Authority assess the network level performance of each Operator. This is useful for trend analysis; and guides directives on remedies for congestion and network instability.
Billing Verification
The tariffs of each Operator to all national and selected popular international destinations are verified quarterly or when new tariffs are implemented by any Operator. This is to ensure billing accuracy.
Consumer Satisfaction Survey
A total of 5000 mobile users are sampled in the 168 districts to achieve the 95% confidence level at an error margin of + 1.39%. The stratified sample allocation to each of the five Operators is per respective market share and network availability in the districts of Ghana. This captures the consumer ratings of service attributes and expectations. This has been useful in focusing on consumer concerns and the formulation of regulatory policies.
Assessment of Radio network parameters
Automated drive testing of all Operators is done simultaneously in localities during busy hours to ascertain the quality of experience to mobile phone users. This measures and analyzes parameters such as:
- Coverage Strength
- Call Set up time
- Call Setup failure rate
- Call Congestion rate
- Call Drop Rate
- Call Completion Rate
- Call Audio Quality
Download the QoS Trends Report below:
- Quality of Service Test Results for Q4 2020
- Quality of Service Test Results for Q3 2020
- Quality of Service Test Results for Q1 2020
- Quality of Service Test Results for Q4 2019
- Quality of Service Test Results for Q3 2019
- Quality of Service Test Results for March 2018
- QoS Monitoring Report - 1st Half Year 2016
- QoS Monitoring of Cellular Mobile Data Services - September 2016 Ashanti Region
- QoS Monitoring of Cellular Mobile Data Services - September 2016 Western Region
- 3G Coverage Assessment of Cellular Mobile Services - September 2016 Western Region
- Qos Trends for August - September 2016 Northern Region
- QoS Trends for September 2016 Ashanti Region
- Qos Trends for August 2016 Northern Region
- QoS Trends for August 2016 Greater Accra Region
- QoS Trends for August 2016 Northern Region
- QoS Monitoring of Cellular Mobile Voice Services - May 2016 Upper West Region
- QoS Monitoring of Cellular Mobile Data Services - May 2016 Upper West Region
- QoS Monitoring of Cellular Mobile Data Services - May 2016 Upper East Region
- QoS Monitoring of Cellular Mobile Voice Services - May 2016 Upper East Region
- QoS Monitoring of Cellular Mobile Data Services - May 2016 Central Region
- QoS Monitoring of Cellular Voice Services - May 2016 Central Region
- 3G Coverage Assessment of Cellular Mobile Service - May 2016 Upper East Region
- 3G Coverage Assessment of Cellular Mobile Service - May 2016 Upper West Region
- QoS Monitoring of Cellular Mobile Data Services - April 2016 Volta Region
- QoS Monitoring of Cellular Mobile Voice Services - April 2016 Volta Region
- QoS Monitoring of Cellular Mobile Data Services - April 2016 Eastern Region
- QoS Monitoring of Cellular Mobile Voice Services - April 2016 Eastern Region
- QoS Monitoring of Cellular Mobile Data Services - April 2016 Brong Ahafo Region
- QoS Monitoring of Cellular Mobile Voice Services - April 2016 Brong Ahafo Region
- 3G Coverage Assessment of Cellular Mobile Services - April 2016 Eastern Region
- 3G Coverage Assessment of Cellular Mobile Service - March 2016 Western Region
- QoS Monitoring of Cellular Mobile Data Services - March 2016 Western Region
- QoS Monitoring of Cellular Mobile Voice Services - March 2016 Western Region
- QoS Monitoring of Cellular Mobile Data Services - March 2016 Ashanti Region
- QoS Monitoring of Cellular Voice Services - March 2016 Ashanti Region
- 3G Coverage Assessment of Cellular Mobile Services - March 2016 Ashanti Region
- 3G Coverage Assessment of Cellular Mobile Service - February 2016 Northern Region
- QoS Trends for February 2016 Greater Accra Region
- 3G Coverage Assessment of Cellular Mobile Services - Jan.-Feb. 2016 Greater Accra Region
- QoS Trends for August 2015 Eastern Region
- QoS Trends for July 2015 Upper West Region v2
- QoS Trends for July 2015 Upper West Region
- QoS Trends for June 2015 Upper East Region v1
- QoS Trends for June 2015 Western Region
- QoS Trends for May June 2015 Central Region
- QoS Trends for September 2014
- QoS Trends for March 2014
- QoS Trends for February 2014
- QoS Trends for April 2013
- QoS Trends for April 2013
- QoS Trends for Second Quarter 2013
- QoS Trends for 2012
- QoS Field reports 2012
- QoS Field reports 2012
- QoS Trends for November 2012
- QoS Trends for September 2012
- QoS Trends for April 2012
- QoS Trends for 2011
- QoS Trends for December 2011
- QoS Trends for October 2011
- QoS Trends for August 2010 Central and Western Region
- QoS Trends For June July 2010 Accra Tema