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Invitation for Comments on Authorisation for Pay TV Service Providers

The National Communications Authority (NCA) has received concerns from Subscribers of Pay TV services since 2015, regarding subscribers’ dissatisfaction on the services that are offered by Pay Tv operators. Among the issues raised by subscribers are:

  • High subscription fees
  • Arbitral increment in subscription fees
  • Poor customer support services
  • Poor Quality of content
  • Issues pertaining to billing

Following the public agitation, the NCA has initiated revising current Authorisation to service providers to help address these challenges to ensure that consumers are treated fairly and given value for their money.

Accordingly, in pursuance of its mandate under section 27 of the Electronic Communications Act, 2008, Act 775 and section 4.1 of the National Telecommunications Policy 2005 (NTP’05), the Authority hereby invites views and comments from Authorised Pay TV service providers and the general public.

The public consultation begins with immediate effect and shall expire on 18th January 2017.

Download the document below.