Invitation for Comments on Customer Care Guidelines for Pay TV Providers

The National Communications Authority (NCA) as part of its regulatory measures has put in place a Customer Care Guideline.

The purpose of this document is to ensure that all Pay TV service providers put in place adequate consumer protection measures in the provision of their services.

Following public agitation on the lack adequate consumer protection measures, the NCA initiated steps to help address these challenges in ensuring that consumers are treated fairly and given value for their money.

Accordingly, in pursuance of its mandate under section 27 of the Electronic Communications Act, 2008, Act 775 and section 4.1 of the National Telecommunications Policy 2005 (NTP’05), the Authority hereby invites views and comments Consumers of Pay TV services and the General Public. The public consultation begins with immediate effect and shall expire on 18th January 2017.

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