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Management of Unwanted Calls and Text Messages

The National Communications Authority (NCA) in recent times has noted with great concern the spate of consumer complaints regarding the receipt and management of Unsolicited Electronic Communications (UECs), popularly referred to as unwanted calls and text messages.

 

With Government’s strides in Digitalisation and E-Government, it is imperative for telecommunication consumers to have a sanitised space to ensure that they are able to notice important messages they have subscribed to.

 

Consequently, the Guidelines for the management of UECs which had been in place since 2014 has been withdrawn effective 1st August, 2021. Additionally, the NCA in collaboration with the Data Protection Commission (DPC) has directed all Service Providers to be guided by Section 50 of the Electronic Transactions Act, 2008, Act 772 and ensure that they transmit text messages to only consumers who have consented to a given service.

 

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Management of Unwanted Calls and Text Messages