What We Do
- Grant Licenses and Authorisations for Operation of Communication Systems and Services
NCA allocates, assigns, and regulates the use of frequencies in conformity with development strategies for the communications industry. We also monitor the frequency to identify cases of interference, and take action against illegal broadcasters and users of unauthorised wireless devices.
- Ensure Fair Competition Among Licensees
The Authority promotes and ensure fair competition in the telecommunications industry. This include implementing policy on competition within the remit of the Authority. NCA promotes fair competition and protects communications services providers from misuse of market power or anti-competitive and unfair practices by other service providers. The Authority is also vested with concurrent powers to deal with anti-competitive behavior in broadcasting, use of spectrum and telecommunications.
- Establish and Monitor Quality of Service Indicators for Service Providers
The Authority continuously strives to ensure that consumers get good quality from any telecommunications services. The Authority routinely conducts network end-to-end quality of service monitoring exercises throughout the nation.
The result of quality of service surveys are used for compliance and enforcement purposes, thereby ensuring that consumers are provided with excellent service throughout Ghana.
- Educate and Protect Consumers
The Authority ensures consumers are protected by providing safeguard mechanisms for seeking redress on telecom issues. Acting as a neutral arbitrator, NCA examines and resolves complaints and disputes between subscribers, licensed operators or any other person involved in the communications industry.
- Authorise Type Approval and Enforce Equipment Standards
Equipment Standards and Type Approvals are administrative but technical requirement for vendors, manufactures, dealers and network service providers. This is to proof that their communications equipment that are sold, used and meant to be connected to the public networks have met the required national and international standards. It is aimed at ensuring that communication equipment used in the country are safe secured and meet the required standard.
- Coordinate Frequency Use Among Neighbouring Countries
To ensure good quality of service for consumers, the Authority constantly engages in international frequency coordination with neighboring countries particularly Burkina Faso, Cote D'Ivoire and Togo. This is to ensure that telecommunications services and broadcasting services provided in our country are not interfered with by other transmitting signals from these countries.
NCA Regulated Services
The 27 services regulated by the Authority can be found below.
NCA Regulated Services